Career in Hotel Job
Reservation Officer.
Education Level: Bachelor’s Degree.
Experience Required: 1-3 years of experience as a Reservation Agent, Travel Agency or a related role in Travel and Tourism Industry.
Professional Required: Presentation, Communication, flexible, hard working.
Other Specification
- Previous experience as Reservation Agent or related field in the Travel and Tourism Industry.
- Sorting Out any issues that may arises with booking or reservation.
- Excellent communication skills both verbal and written.
- Multi-tasking and time management skills, with the ability to prioritize tasks.
- Experience working in sales or public relations,
- Able to work shifts as required(Flexible working hours)
Job Description
- Accept, process and verify reservations; also check for overbooking’s and available options
- Be jointly responsible for updating reservations and for observing and implementing the pricing policy
- Assisting and advising guest who may be choosing from variety of travel Options.
- Making reservation for the guests based on their various requirements and budgetary allowances.
- Providing support to guest who may need to amend or cancel a reservation.
- Processing payments and sending confirmation details to guess.
Receptionist (Front Desk Officer).
Education Level: Bachelor’s Degree.
Experience Required: 1-3 years of experience as a Receptionist or in same field.
Professional Required: Excellent Communication, flexible, hard working.
Other Specification
- Previous experience as receptionist or in same field is must.
- Excellent communication skills both verbal and written.
- Answer, screen and forward incoming phone calls.
- Able to work shifts as required.
- Excellent presentation and organization skills.
- Ability to be resourceful and proactive when issues arise.
- Multitasking and time management skills, with the ability to prioritize tasks.
Job Description
· Meeting the company S.O.P’s (Personal presentation, Check INS and Check outs, Answering telephones, Guest complaints and mystery guest questionnaire.
· Assisting disable guests and responsible for room allocation.
· Provide an efficient and accurate booking facility in the absence of the Reception manager.
· Ensure reception is tidy and presentable, with all necessary stationery and materials.
· Report all accidents via the company accident reporting procedure to a manager.
· Keep update records of office expenses and cost.
· Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Head Chef
Education Level: Hospitality Management, Degree in Culinary Arts/National Higher Diploma, Professional cookery.
Experience Required: More than 3-4 years of experience.
Professional Required: Excellent Communication, flexible, hard working.
Other Specification
- Degree in culinary arts and related field preferred.
- Any health & safety and food hygiene courses are an advantage.
- Experience in high standard establishments
- Excellent Knowledge of all the sections and ability to produce excellent high quality food.
- Good oral communication and good level of numeracy.
- Team management skilled.
- Adaptability to change and willingness to embrace new ideas and process.
Job Description
- Controlling and directing the food preparation process.
- Ultimately responsible for ensuring the kitchen meets all regulations including sanitary and food safety guidelines.
- Maintaining food hygiene practice
- Monitoring and supervising juniors staffs and colleagues
- Creating menu items, recipes and developing dishes ensuring variety and quality
- Determining food inventory needs, stocking and ordering
Waiter/Waitress
Education Level: Higher Secondary, Hospitality Management, Degree in Culinary Art.
Experience Required: More than 1 years of experience.
Professional Required: Excellent Communication, flexible, hard working.
Other Specification
- Previous experience as a Waiter/ Waitress.
- Has a good level of Food and Beverage product knowledge.
- Effective communication and active listening skills for conversing with guest.
- Ability to evaluate guest satisfaction and responsiveness
- Fantastic attention to detail in all aspects of the role.
- Accountability in processing guest payments.
- Strong time management and organizational skills.
- Physical stamina to stand for long periods of time.
Job Description
- Ensuring the restaurant is correctly set up for Breakfast/Lunch/Dinner service.
- Takes orders and serve food and beverage to guest in accordance with company standards.
- Answering questions about menu items, food sensitivities and food substitutions.
- Giving guests suggestions for food and drinks and telling them about special menu items.
- Read tables and understand guests needs.
- Have full knowledge of the food and beverage products.
- Communicate effectively and respectfully to guests and resolve any complaints arise.
- Clears tables, cleans food and beverage areas, and prepares equipment and mise-en place on an on-going basis.
- Handles cash payments and float in accordance with company standards.
- Keeps up to date with health and safety regulations, and adheres to emergency procedures.
Sales and Marketing
Education Level: Bachelor’s Degree or above
Experience Required: 2-3 years of experience as a Sales and Marketing Agent, Travel Agency or a related role in Travel and Tourism Industry.
Professional Required: Presentation, Communication, flexible, hard working
Job Specification
- Bachelor’s degree in marketing, business or related field.
- Proven work experience as a sales and marketing executive.
- High-Level communication and networking skills.
- Knowledge of modern marketing techniques and passion for sales.
- Understanding of commercial trends and marketing strategies.
- Good project management skills.
- Excellent interpersonal skills.
- Ability to work well under pressure.
Job Description
- Take care of all the marketing related activities
- Should be ready to travel outside the city for Branding & Marketing
- Work closely with the top tier managements team effort by accomplishing related results as needed
- Contributing to the development of marketing strategies.
- Conducting market research on rival products.
- Designing and implementing marketing plans for company products.
- Working with the sales and reservation team to develop targeted sales strategies.
- Answering client queries about product specifications and uses.
- Maintaining client relations.
- Tracking sales data to ensure the company meets sales quotas.
- Creating and presenting sales performance reports.
Online Marketing Officer.
Education Level: Bachelors degree in digital marketing, diploma in IT or related field.
Experience Required: 2-3 years of experience in Digital Marketing Fields.
Job Specification
- Ability to create and implement social and digital media strategies.
- Generating content for the website and social media.
- Maximizing company brand and updating profile through effective social media and digital marketing platforms.
- Extensive experience of managing both social media and digital marketing campaigns.
- Developing online presence to reach key audiences.
- Review new technologies and keep the company at the forefront of developments in digital marketing.
- Optimizing content on the web.
- Strong analytical skills.
Job Description
- Assist in the formulation of strategies to build a lasting digital connection with consumers.
- Marketing or communications qualifications.
- Plan and monitor the ongoing company presence on social media (Twitter, Facebook, instagram, Google etc.)
- Be actively involved in SEO efforts (keyword, image optimization etc.)
- Prepare online newsletters and promotional emails and organize their distribution through various channels.
- Provide creative ideas for content marketing and update website.
- Experience working in Online Marketing.
- Strong analytical skills.
- Ability to work independently and within a team.